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Reflections Archive

Managing Abusive User Behaviour in Virtual Reality

For user experience designers, virtual reality is a brave new world. The conversation around managing user behaviour in virtual reality comes in the wake of a woman who was sexually assaulted in a VR game. Because the technology is so new, design best practices and standards around harassment, assault, and abuse have not been established.

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What Makes For A Good Designer? A Perspective on UX Design

Good design is one of those things where you know it when you see it. One of the most frustrating things about design is that a lot of people think they can do it themselves. This is particularly true with UX Designers since the end user experience is so intuitive. Just because it seems like ‘common sense’ doesn’t mean that someone didn’t meticulously think through the details of each user flow.

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Designers: Show Your Work… In Progress

Just like in high school math class it’s about more than just the right answer: it’s about how you got there.

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Never Let A Designer Do Their Own Usability Testing

At a recent meeting for the design of an app a client asked if we offer usability testing as a distinct service from our design process. I answered yes, but asked why she wanted to use separate vendors.

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You Are Not Your Users… Unless They’re Gods or Beasts

What do startup founders with a Steve Jobs complex and a HiPPO have in common?

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Designing Great Experiences: Two Is Better Than One

We love getting great deals on things and I am no different! Two for one deals and BOGO have become entrenched in our consumer consciousness and we’re always seeking the best deal in virtually every avenue of our lives. We are programmed to believe that getting more for less is always going to be better, and in almost every situation we find ourselves in this mindset makes sense. But there is an exception to this thinking and that is the idea that getting a person who can user experience research AND user experience design is the best solution for solving your UX problems. In this case, the two-fer’ deal may not the best path forward.

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All Product Managers Should Hire a Tailor

At a recent meetup for Product Managers (PM) discussing the relationship between UXers and PMs, an audience member asked a question. “As a PM I know what I want my product to look and feel like. Why should I work with a UXer?”.

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The Best Design Bang For Your Buck – the RDL!

Rapid Design Lab. It’s our name for the collaborative design process and speaks to the key elements that constitute the process: speed, creativity, and a dedicated space and time for work. We’ve been running these types of sessions for years and have dialed our process in to get the most of the time we have by working closely with our clients. Here’s how it works:

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The Apocalypse Is Here

Warning, this might just be a bit of a rant. While it seems like our world is getting bigger through connectivity, it also feels like it is getting a lot smaller at the same time. Sure we can help kick-start someone with a good idea in Kentucky just as easily as we can comment on a blog post from Belarus, or donate to a disaster in Denmark. But many, many people are connecting just to disconnect from reality and not living their lives to the fullest.

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The ROI in “User Experience”

What’s the ROI un UX? Well, an investment in user experience is an investment in designing a digital product that is easier and better for your customers to use. These “digital products” could be bringing people through the complex task interface of encouraging online donations to your charity, or an app that is developed to make it easier for people to pay for parking, or the portal your staff use to log in and quote on auto insurance. All investments need to generate a return. Some studies declare that “every dollar invested in UX will bring $2 to $100 in return” and this is a sensational, highly tweetable stat that has been all over the internet.

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