Sources Customer Satisfaction: 89% of companies plan to compete on the basis of customer experience. Market Share: Design driven companies outperform the S&P by 228% over 10 years. Operating Expenses: According to the System Sciences Institute at IBM, the cost of fixing errors once the product has launched and is in the ‘maintenance’ phase is up to 100x as costly as if you were to fix them during the design phase. Time To Market: A good design process that includes rapid prototyping and collaborative contributions can dramatically decrease the time to market. Competition: Competition is fierce, and 9/10 users report that they have stopped using an app due to poor performance. Revenue: 27% of US online shoppers have abandoned carts because the checkout process was too long or complicated.